Refund Policy

Overview

ClutterAI uses Lemon Squeezy LLC as our Merchant of Record for all subscription payments. This means that Lemon Squeezy, not ClutterAI, is the legal seller of record for your purchase and handles all payment processing, receipts, tax collection, and refund processing. Your invoice and credit card statement will show Lemon Squeezy — this is expected and correct.

We strive to provide a great experience with ClutterAI. If you're not satisfied, this policy explains your refund options. Please note that our 30-day money-back guarantee is subject to a fair usage limit — accounts that have submitted 20 or more queries are not eligible.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all new subscription purchases. This applies to:

• First-time purchases of any ClutterAI subscription plan (Student, Individual, or Team)
• Purchases made within the last 30 days from the date of payment
• Subscriptions purchased directly through our website checkout (powered by Lemon Squeezy)
• Accounts that have submitted fewer than 20 queries in total since sign-up

If you're not satisfied with ClutterAI within your first 30 days and have made fewer than 20 queries, you can request a full refund. This limit exists to prevent abuse of our guarantee while still giving genuine new users ample opportunity to evaluate the service.

Accounts that have submitted 20 or more queries are not eligible for the 30-day money-back guarantee, as this level of usage indicates the service has been meaningfully evaluated and used.

EU/UK consumers retain their statutory 14-day cancellation right regardless of query count — see the EU/UK section below.

What's Covered

• Full refund of your initial subscription payment
• Processed within 5–10 business days after approval
• Refunded to your original payment method
• Simple request process via email

How to Request a Refund

To request a refund within the 30-day guarantee period:

Step 1 — Email Our Support Team

Send an email to support@clutter-ai.com with the subject line "Refund Request".

Step 2 — Provide Required Information

Include the following in your email:

• Your account email address
• Lemon Squeezy order number (found in your receipt email)
• Brief reason for the refund (optional but helpful for us to improve)

Step 3 — We'll Process Your Request

Our team will verify your purchase and, if you're within the 30-day window, approve your refund. Lemon Squeezy will process the refund to your original payment method within 5–10 business days.

Note: Lemon Squeezy also reserves the right to issue refunds within 60 days of purchase at its own discretion to prevent chargebacks. This means even after the 30-day window, a refund may still be issued by Lemon Squeezy in certain circumstances.

Refunds After 30 Days

After the initial 30-day guarantee period, refund requests are handled on a case-by-case basis at the discretion of ClutterAI and Lemon Squeezy. We consider refund requests for:

• Technical issues that prevented you from using the service (if not resolved by our support team)
• Accidental duplicate purchases or billing errors
• Exceptional circumstances as required by law

To request a refund after 30 days, contact support@clutter-ai.com with details about your situation. We will review your request and respond within 5 business days.

Please note: Partial refunds for unused portions of a billing period are generally not provided unless required by applicable law.

EU/UK Consumer Right to Cancel (14 Days)

If you are a consumer in the European Union, United Kingdom, or another jurisdiction with similar consumer protection laws, you have a statutory right to cancel your subscription within 14 days of purchase without giving any reason.

Important: By accessing and using ClutterAI's features (such as connecting integrations, asking questions, uploading files, or searching your content), you explicitly agree to immediate performance of the digital service and acknowledge that you waive your 14-day cancellation right, as permitted by EU Consumer Rights Directive Article 16(m) and similar laws.

If you have not accessed the service, you retain your full 14-day cancellation right. In this case, you can request a cancellation and refund by contacting support@clutter-ai.com within 14 days.

Our 30-day money-back guarantee provides additional protection beyond the statutory 14-day period, even after you've started using the service.

What Happens After a Refund

If your refund is approved and processed:

• Your subscription will be cancelled immediately
• You will lose access to all paid features and integrations
• Your account will automatically revert to the Free Tier (3 questions every 12 hours)
• Your connected services and existing data will remain intact for 30 days
• You can export your data before the 30-day retention period expires

Data Retention: We retain your account data for 30 days after a refund to allow you to reactivate your subscription or export your information. After 30 days, data is permanently deleted unless you maintain a Free Tier account.

Subscription Cancellation vs. Refund

It's important to understand the difference between cancelling your subscription and requesting a refund.

Cancellation

• Stops future billing immediately
• You keep access until the end of your current billing period
• No refund for the current period
• Can be done anytime from account settings or the Lemon Squeezy customer portal
• Account reverts to Free Tier after period ends

Refund Request

• Returns your payment for the current period
• Access ends immediately upon refund approval
• Only available within 30 days of first purchase (or as approved)
• Requires email to support team
• Account immediately reverts to Free Tier

You can cancel your subscription at any time from your account settings or through the Lemon Squeezy customer portal (link included in your billing confirmation email). Cancelling prevents future charges but does not automatically entitle you to a refund unless you're within the 30-day guarantee period.

Refund Processing Time

Once a refund is approved:

• Processing by Lemon Squeezy: 5–10 business days from approval
• Bank/Card Processing: Additional 3–5 business days depending on your financial institution
• Total Time: Expect to see the refund within 8–15 business days from request approval

Refunds are processed to your original payment method. If you paid via credit card, the refund will appear as a credit on your card statement.

Non-Refundable Items

The following are generally not eligible for refunds:

• Subscription renewals beyond the first 30 days (unless exceptional circumstances apply)
• Partial month refunds for mid-cycle cancellations (you retain access until the period ends)
• Purchases made through unauthorized third-party resellers
• Subscriptions obtained through promotional codes or discounts (unless otherwise stated)
• Team plan refunds without authorization from the team administrator

These limitations are subject to applicable consumer protection laws in your jurisdiction. If you believe you're entitled to a refund under local law, please contact us.

Chargebacks

Please contact us before disputing a charge with your bank or card issuer. If you have a billing concern, emailing support@clutter-ai.com is always the fastest way to resolve it. We respond within 1–2 business days and will work to make things right.

Initiating a chargeback without contacting us first may result in:

• Immediate suspension of your ClutterAI account
• Permanent ban from future purchases where Lemon Squeezy is the merchant
• A liquidated damage of up to $100 USD per incident, as outlined in Lemon Squeezy's Buyer Terms

Lemon Squeezy actively defends against fraudulent chargebacks on our behalf. If you believe a charge was made in error, please contact us first — we will resolve it promptly without the need for a bank dispute.

Refund Abuse and Fraud Prevention

To protect our service and community, we reserve the right to:

• Deny refund requests that show evidence of fraud or abuse
• Limit refunds for users with a history of excessive refund requests
• Investigate suspicious refund patterns or behavior
• Permanently ban accounts engaged in refund fraud

Lemon Squeezy also has fraud prevention measures in place and may deny refunds at their discretion if they detect fraudulent activity.

Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our practices, legal requirements, or Lemon Squeezy's policies. Material changes will be communicated via:

• Email notification to your registered email address
• Prominent notice on our website and in the application
• Update to the "Last Updated" date at the top of this policy

Your continued use of ClutterAI after policy changes take effect constitutes acceptance of the updated terms.

Questions or Issues?

If you have questions about our refund policy, need help with a refund request, or are experiencing billing issues, please contact:

• ClutterAI Support: support@clutter-ai.com — for refund requests, account issues, and general inquiries
• Lemon Squeezy Support: lemonsqueezy.com/support — for payment processing, receipt issues, and billing questions

This Refund Policy is part of our Terms of Service and is subject to applicable consumer protection laws in your jurisdiction. Nothing in this policy limits your statutory rights as a consumer.